In a video that surfaced on Friday, Qantas baggage handlers at the Melbourne Airport were caught on camera throwing travellers’ bags onto a moving conveyer belt. The bags fell off the carousel due to the force with which they were thrown. The workers have been stood down from their jobs pending an investigation.
According to Qantas, the airline is taking the matter “very seriously” and is investigating the footage.
“This does not reflect the high standards we expect from our ground service providers,” a spokesperson said in a statement to ABC News.
The video shows at least two men flinging bags onto the belt before laughing and high-fiving each other.
At one point, a man can be seen trying to put a bag onto the belt but it falls off, so he just throws it on.
Another man tries to stop the luggage from coming off by standing on top of it, but that does not work either.
Eventually, they just start piling the bags up on top of each other. The video has been widely condemned by social media users. One person wrote: “Unacceptable! This is outrageous and dangerous.” Another said: “How unprofessional can you get?” A third commented: “This is very disappointing behaviour.” Qantas has apologised for the “unacceptable behaviour” of its employees and said it is working with Qantas to investigate the incident. “We do not tolerate any action that puts the safety of our customers’ belongings at risk,” a spokesperson said in a statement.
The footage of Qantas baggage handlers carelessly throwing travellers’ bags has sparked outrage among social media users. The workers have been stood down from their jobs pending an investigation. Qantas has apologised for the “unacceptable behaviour” of its employees and said it is working to investigate the incident.